PROFILES · JOURNALS ·
SHARED UNDERSTANDING
PROFILES · JOURNALS ·
SHARED UNDERSTANDING
My Meaning helps people share and understand a Participant’s communication profile and everyday communication observations. It does not replace clinical records, medical advice, emergency procedures or professional judgement.
Last updated: 18 September 2026
These Terms of Service govern access to and use of My Meaning, including the My Meaning website, application and related services.
My Meaning is operated by [legal entity name] ABN [ABN] (“My Meaning”, “we”, “us” or “our”).
By creating an account, accepting an invitation and accepting these Terms when they are presented to you, you agree to these Terms.
If you do not agree to these Terms, you must not use the Service.
1.1 Purpose of the Service
My Meaning is a participant-centred communication profile and communication-observation service.
The Service is designed to help a Participant and the people they authorise to better understand, share and support that Participant’s communication.
Depending on the features available to an account, My Meaning may be used to:
1.2 Participant-centred service
The communication profile relates to the Participant and is intended to remain centred on that Participant rather than being permanently owned or controlled by a particular provider.
Access by other people or organisations is subject to the applicable subscription and sponsorship arrangements, permissions, authority and account settings for that Participant.
2.1 Communication tool
My Meaning is provided as a communication-profile, communication-dictionary and communication-observation service.
It is not intended to operate as an electronic medical record, clinical record system, practice management system or substitute for a health practitioner’s professional records.
2.2 Clinical records must be maintained elsewhere
Health practitioners and other professionals remain responsible for creating, maintaining and retaining all records required by:
This includes, where applicable:
Those records must be maintained in the practitioner’s or provider’s appropriate clinical, practice-management or recordkeeping system.
2.3 Information may still be sensitive or health information
Nothing in this clause means that information stored in My Meaning cannot legally constitute personal, sensitive or health information.
Under Australian privacy law, health information is sensitive information, and personal information collected in the course of providing a health service can constitute health information.
Accordingly, users must only enter information that is reasonably necessary for the permitted communication purposes of the Service.
3.1 No diagnosis or treatment
My Meaning does not itself provide:
Information available through the Service must not be treated as a substitute for independent professional judgement or appropriate health, disability or clinical services.
3.2 Observations are not automatically established facts
Communication Journal entries may include observations, interpretations or questions contributed by support workers, family members or other authorised users.
An observation or interpretation recorded by one user should not be treated as a diagnosis, verified clinical conclusion or approved communication strategy merely because it appears in My Meaning.
When using My Meaning, you agree to:
4.1 Use the Service for its intended purpose
Use My Meaning only for legitimate purposes connected with the Participant’s communication profile, communication support, communication observations and authorised collaboration.
4.2 Record information responsibly
4.3 Keep formal records in the appropriate system
You must not rely on My Meaning as the sole location for information that you or your organisation are legally or professionally required to maintain in another record system.
4.4 Use established escalation systems
4.5 Respect privacy and authority
You must not upload or disclose personal information about another person unless you have an appropriate lawful basis and authority to do so.
4.6 Media
Photos, audio recordings, video recordings or similar material may only be uploaded where:
If you use My Meaning in a professional capacity, you remain solely responsible for your professional practice. This includes responsibility for:
My Meaning may assist practitioners to gather information for discussion and future review, including observations contributed by people who regularly interact with a Participant. It does not replace the practitioner’s own assessment or professional decision-making.
My Meaning is not an emergency, crisis, incident-reporting or safeguarding-response service.
The Service may not be continuously monitored.
Do not use My Meaning to seek urgent assistance or as the sole method of communicating an immediate concern regarding a Participant’s health, welfare or safety.
Where urgent action may be required, users must follow the Participant’s established emergency, health, safeguarding or incident-management procedures and contact the appropriate service or responsible person.
7.1 User roles
Access may be provided to different types of authorised users, including:
7.2 Access and permissions
Different users may have different permissions according to their role, authority and the subscription or sponsorship arrangements that apply to the Client Profile. Access to information does not necessarily give a user authority to alter the Participant’s communication profile, approve guidance, manage users or make decisions on behalf of the Participant.
7.3 Account security
8.1 Participant-centred profile
The Participant is the person to whom the communication profile relates. Where the Participant requires assistance to administer their account, an authorised representative may assist them in accordance with applicable authority and permissions.
8.2 Provider access does not transfer the Participant profile
A provider sponsoring or administering access to the Service does not, merely because of that arrangement, become the permanent owner of the Participant’s communication profile.
8.3 Changes to support arrangements
Subject to applicable legal requirements, contractual arrangements and the functionality of the Service, My Meaning is intended to support continuity when:
Users must not use My Meaning to:
10.1 Ownership of contributed information
Users retain any rights they have in information and material they lawfully contribute to the Service (“User Content”). Nothing in these Terms transfers ownership of a Participant’s personal information to My Meaning.
10.2 Licence needed to operate the Service
By submitting User Content, you grant My Meaning the rights reasonably necessary to:
10.3 Authority to contribute content
You warrant that you are authorised to provide User Content and grant the rights reasonably required for My Meaning to process it.
My Meaning retains all rights in the Service itself, including its:
Subject to these Terms, users receive a limited, non-exclusive, non-transferable and revocable right to access and use the Service for its intended purpose.
Use of My Meaning is subject to the My Meaning Privacy Policy.
We handle personal information in accordance with applicable privacy law and our Privacy Policy.
Because My Meaning may contain information about disability, communication, health-related needs and services, some information may constitute sensitive information or health information under applicable Australian privacy law.
13.1 One subscription per Client Profile
Each Client Profile has its own My Meaning subscription. A subscription relates to that Client Profile and cannot be transferred to another Participant’s Client Profile.
13.2 14-day trial
A newly created Client Profile begins with a 14-day trial period.
During the trial, eligible My Meaning features are available in accordance with the current product rules and the user’s applicable role, authority and permissions.
An annual paid subscription may be started during the trial. If the trial ends without a paid subscription being established, access to some or all Service features may be restricted until a subscription is established.
13.3 Annual subscriptions
Paid My Meaning subscriptions run for 12 months from the applicable subscription commencement date.
The price and any applicable taxes or charges will be shown before purchase or renewal.
13.4 Subscription Sponsor
The person or organisation responsible for paying for a subscription period is the Subscription Sponsor.
Depending on the arrangements available through the Service, a Subscription Sponsor may be the Participant, an authorised representative or family member, a practitioner, a provider organisation, or another person or organisation permitted by My Meaning.
The Subscription Sponsor for a future subscription period may be different from the sponsor for the current period.
13.5 Subscription, sponsorship and access
Access to My Meaning and to features associated with a Client Profile may depend on the Client Profile’s subscription status, the applicable sponsorship arrangement, the user’s role and authority, and the permissions and product rules that apply at the time.
Where a subscription or sponsorship arrangement changes, access may also change in accordance with those rules and arrangements.
13.6 Changing the Subscription Sponsor
Where another person or organisation will fund a future subscription period, an authorised person may arrange for that person or organisation to become the Subscription Sponsor for the applicable future period.
Unless the Service states otherwise during the change process, an existing paid subscription period continues until its scheduled end date and the new sponsorship arrangement applies to the next paid period.
Changing the Subscription Sponsor does not create a new Client Profile and does not transfer the subscription to another Participant’s Client Profile.
13.7 Automatic renewal and cancellation
Unless cancelled before the renewal date, an annual subscription may automatically renew for another 12-month period and the Subscription Sponsor’s nominated payment method may be charged the applicable renewal price.
Where automatic renewal applies, we will provide information about the renewal arrangement before purchase and will take reasonable steps to provide a reminder before renewal.
The Subscription Sponsor may cancel automatic renewal to prevent the next renewal. Unless otherwise stated or required by law, cancellation does not end the current paid subscription period early.
13.8 Payments and refunds
Payment terms, the applicable price, and whether GST or other charges apply will be shown before purchase.
Any refund or remedy will be provided in accordance with these Terms, any applicable refund policy, and rights that cannot be excluded under the Australian Consumer Law.
14.1 When a paid subscription ends
If a paid subscription reaches the end of its subscription period without another funded period being established, the Client Profile may become unsponsored.
Access to My Meaning or to some Service features may then be restricted or unavailable in accordance with the current product rules, account arrangements and permissions.
14.2 Restarting a subscription
An authorised person may establish a new annual subscription for the existing Client Profile.
Unless otherwise stated during checkout, the new paid subscription period begins when the new subscription is confirmed and is not backdated to the expiry date of the previous subscription.
14.3 The Client Profile does not immediately disappear
The end of a subscription or sponsorship arrangement does not, by itself, immediately delete the Client Profile or create a new Client Profile.
Information associated with an expired or unsponsored Client Profile will be handled in accordance with the My Meaning Privacy Policy, applicable retention requirements and the account lifecycle rules that apply to the Service.
14.4 Changes involving a sponsor or provider
If a Subscription Sponsor, practitioner, provider organisation or other person is no longer involved with the Participant, the access and account arrangements that apply to that person may be changed in accordance with the Service’s current product rules, authority arrangements and permissions.
We may restrict, suspend or terminate access where reasonably necessary, including where:
Where reasonably practicable, we will take account of the impact on the Participant and the importance of continuity of access to their communication profile before permanently removing access.
Where access is restricted, suspended or terminated, the effect on the Client Profile and other users will depend on the applicable subscription, sponsorship, authority, permission and account arrangements.
We may update, modify or improve the Service from time to time.
We do not guarantee that the Service will always be uninterrupted or error-free.
Where a material change significantly affects users, Participants or the handling of information, we will take reasonable steps to provide appropriate notice.
Planned changes should, where reasonably practicable, take account of continuity and the ability of Participants to access or export relevant information.
Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition, warranty or remedy that cannot lawfully be excluded, including any applicable rights under the Australian Consumer Law.
Subject to rights that cannot be excluded by law:
To the extent permitted by law, a user is responsible for loss reasonably arising from:
We may update these Terms from time to time.
Where changes are material, we will take reasonable steps to notify affected users before or when the updated Terms take effect.
The current version and its effective date will be available through the Service.
If you have a concern about My Meaning, please contact:
[legal entity]
Email: [support/legal email]
Address: [address]
The parties should first attempt to resolve a dispute in good faith.
These Terms are governed by the laws of [State or Territory], Australia, and the parties submit to the courts having jurisdiction in that State or Territory.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed to the extent necessary, and the remaining Terms will continue in effect.