Before a shift, activity or first meeting, you can quickly understand the participant’s communication preferences, important signals, preferred AAC methods, processing time and agreed strategies. This helps create a more consistent experience for the participant and gives you a clearer starting point for support.
Prepare before you start
Review the participant’s current communication profile so you know the important things to look for before providing support.
Recognise important communication signals
Understand how the participant may express choices, refusal, requests for help, discomfort, preferences or the need for a break.
Use agreed communication strategies consistently
Follow the same practical guidance as other members of the participant’s support team, reducing reliance on verbal handovers or individual knowledge.
Feel more confident when you are unsure
Use the communication profile as a reference point rather than having to guess what a particular gesture, sound, movement or response may mean.
Contribute useful observations
Record meaningful everyday communication experiences that may help the wider team better understand what is working and where communication may be breaking down.
Help improve communication over time
Flag when a strategy does not appear to be working or when you notice a new communication pattern that may be worth reviewing.